General Giving FAQs.
What payment methods do you accept?
We accept donations from credit/debit cards as well as your Bank Account (our recommendation). While we’re happy to accept your donation by any means, Bank Account donations cost significantly less, allowing more of your gift to go towards ministry.
Do I need to create an account?
No. That said, we do recommend creating one so that you can view your online giving history. Also, you will be asked to create an account if you’d like to set up recurring donations.
Will I receive a receipt when I give online?
Yes. You will be emailed a donation receipt each time you give. Again, we recommend creating an account so you can view all your online giving history.
Is there a minimum or maximum I can give online?
No. That said, for very large gifts, we recommend you contact the church office to ensure your gift is processed in a timely fashion. (Our internal giving security can flag large donations for security reasons).
How long does it take for my church to receive my gift?
It usually takes about 2-3 days between the time you give and when it appears in CCF’s bank account.
Is my card and bank account information secure?
Yes, absolutely. All sensitive financial information is stored with bank level security. All information is secured with 256 AES encryption and stored by our banking partner to Level 1 PCI compliance standards. Additionally, all transmissions to our banking partner and on our site are via an encrypted HTTPS connection.
How will I know when my credit card is charged?
Anytime your card is charged you will receive an email and/or a text message confirmation from our system.
Can I designate my gift to a specific fund?
Yes! Through giving online, you'll see a dropdown menu of our available fund designations! Please note that there is a drop-down option for a Sword and Trowel purchase. This is not to accept donations but is rather to make a purchase from the Sword and Trowel. These purchases are not tax-deductible and will not be reflected on your annual contribution statement.
How do I edit my donor account information?
Simply visit our online giving page and Sign In. Once logged into your account, you'll find your information (and how to edit it) in the top corner.
To edit your information, text the word "EDIT" to 937-807-4594 and you'll be given a link to your Account Settings page, where you can make those changes.
Will my gift be reflected on my annual contribution statement, no matter how I give?
Yes! We will issue an annual contribution statement that will reflect your gift, no matter how you give it. The full statement will be emailed or mailed to you in January. You can, at any time, see your contribution history from your online profile. Please contact the front office at 937-435-4594 or email rebekah@centervillechristian.org. Credit card contributions are counted toward the year that the charge clears the bank. Checks received prior to the end of day on December 31, 2021or postmarked on or before December 31, 2021 will be included on your 2021 contribution statement.
Text Giving FAQs.
Does text giving cost me anything?
Other than standard text messaging and data rates, there aren't any fees! Keep in mind that all digital gifts do have a small processing fee. Your church or ministry is charged that fee.
Is my personal information sent in a text message?
We never send any personal or financial information via text message. We simply facilitate giving. Your personal and financial information is always encrypted and stored securely.
How will my phone number be used?
Your phone number will never be sold, traded, or given out to third parties. You will only be texted to confirm your giving and receive responses to other requests you make.
What if I accidentally type the wrong amount?
When you make a gift, you will receive a text confirmation that restates the amount given. If you made a mistake, you can respond with the word "REFUND" within the first 15 minutes and you will not be charged. After 15 minutes, if a refund is needed, please contact the church office at 937-435-4594 or email rebekah@centervillechristian.org.
Is it case sensitive? Do I have to put a $ symbol?
Nope! Gifts will work as 100 or $100 or $100.00 or 100.00 etc. Any text you enter is not case-sensitive. We also recommend double-checking the amount before sending your text.
What is the phone number I text and whose is it?
The phone number you are texting is a secure number that belongs to CCF, through your giving platform. It is used exclusively for giving.
Can I make a Sword and Trowel purchase through text giving?
Yes, you can! Text our giving number – 937-807-4594 – and select the Sword and Trowel Sale option from the drop-down Fund menu. This is not to accept donations but is rather to make a purchase from the Sword and Trowel. These purchases are not tax-deductible and will not be reflected on your annual contribution statement.